SlideRocket provides a number of free and paid support options to help you resolve your issues quickly. Log a ticket in the Helpdesk, start a conversation in the Forums, check the reference Documentation and have your say in UserVoice. For more urgent inquiries we have both email and phone support options available. Whatever your choice, we're here to help you make great presentations.
Forums
This is the place to start or join a conversation, raise issues, look for common ground and get help from other forum members and SlideRocket staff. Tackle anything from user experience to data feeds. In SlideRocket Forums there are no bad questions.
Online Helpdesk
The rocket scientists are hard at work making a better SlideRocket but they spend a little time each day looking at items you log on the Helpdesk and answering your questions directly. Fire up the Helpdesk and tell us what's on your mind.
Documentation
Want to know how to add effects or add audio to a presentation? You're in the right place. All of SlideRocket's documentation is available online to help you find what you need, fast. Manuals, User Guides, Technical Documentation, it's all here. You just have to read them.
UserVoice
SlideRocket is receiving on all frequencies and we want to hear your ideas. UserVoice is the where you share your brain power with the community and then rely on the wisdom of the crowd to decide what rises to the top, and what does not. Have your say and your vote in UserVoice.
Email & Phone Support
Free Users |
Paid SlideRocket Users |
Premium Support |
|
|---|---|---|---|
| Email (Online Helpdesk) | - | 8am - 8pm EST, M-F | 8am - 8pm EST, M-F |
| Response Time | - | 8 business hours | 4 business hours |
| Phone Support - Hours | 8am - 8pm EST, M-F | 8am - 8pm EST, M-F | 8am - 8pm EST, M-F |
| Response Time | 8 business hours | 8 business hours | 4 business hours |
| Cost | Free During Introductory Period |
Free During Introductory Period |
20% of subscription fees ($1,500 minimum) |
| Number of Incidents | 1 | 1 | Unlimited |
To find out more about Premium Support please contact sales@sliderocket.com
